![]() Items that are received dirty will be returned in the state they were received for sanitary reasons.Ĭomplimentary return labels are not included for service requests. Please clean the items you are returning with warm water and a mild soap. To guarantee that you're able to receive the size you need, we ask that you return the unworn item for a refund and immediately purchase the new item. Please notify us with the tracking number to avoid delays with your refunds.ĭue to limited size availability we are unable to do exchanges. Items arrive at a mailing station so there may be a delay between when the item is delivered and received in our studio. Refunds will be processed when the item has has been inspected, which is approximately 5-7 business days. Terms are subject to change at any time without notice.Solid gold items cannot be returned if worn.If the item has been worn, there will be a $35-$45 restocking fee to clean, polish and restore for sterling silver and $85+ for solid gold.Final sale items are nonrefundable and not eligible for warranty.If the gift has been worn or you would like to keep it, the order will be charged for its retail value. If a returned order qualified for a free gift and the remaining balance after the return falls below the minimum total, the gift must be returned.International customers are responsible for return shipping and any duty or customs fees.Items altered by a third party jeweler may not be returned for any reason.Upgraded and international shipping charges are non-refundable.the Tiger Gems box and pouch, black velvet box, or solid wood box). Merchandise must be accompanied by original Proof of Purchase and in the original packaging (i.e.Please send us the tracking number for the return to avoid delays. Customers are responsible for return shipping fees. ![]() Refunds are issued to your original payment method.Please contact us before sending an item back for refund.Tiger Gems accepts return of unworn merchandise in brand new condition within 30 days of the original purchase date for domestic US customers and 60 days for international customers. INSTAGRAM: FACEBOOK: PINTEREST: ❏ Return Policy We cannot edit the address or make any changes once the order has been processed. Your package will ship to the address provided to us at the time you place your order. INSTAGRAM: FACEBOOK: PINTEREST: » IMPORTANT SHIPPING updates. Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.Ĭlients like you have made our work both enjoyable and rewarding, ❏ Express International Mail: $64.99 USD, approximately 5-10 business days, Canada is approximately 2-3 business days. Please provide a phone number in the order notes so FedEx can contact you for important updates related to your order. FedEx Express orders must be placed by Noon EST to go out the same day.FedEx 2Day: $56, 2 Business days guaranteed. DHL Standard International Mail: $17.99 USD, 3-6 weeks. USPS Priority Mail: $16.99, 2-5 business days and sometimes more.ģ. USPS Standard First Class Mail: free, 3-7 business days and sometimes more.Ģ. ❏ USPS Domestic US and DHL International Shipping Options:ġ. Please note that Tiger Gems reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or cancel orders. FedEx Express 2 Day and Overnight are the only options that guarantee an exact delivery date. Delivery times may be longer due to circumstances out of our control once it leaves our facility. We do our best to make accurate estimates. We do not process or ship orders on weekends or holidays, such as Christmas Eve and Christmas Day. FedEx express orders ship the same day if ordered before Noon EST. » Once your item has been processed, standard and priority mail options will ship within 2 business days (M-F). Orders placed after Noon on Friday and all orders placed Saturday through Sunday will be processed on Monday.Orders placed after Noon EST Monday-Friday will be processed the following day. ![]()
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